Plumbing emergencies never happen at convenient times. Knowing what to do in those critical first minutes can prevent thousands of dollars in water damage.
Step 1: Shut Off the Water
For a specific fixture: Look for the shut-off valve near the toilet, sink, or appliance.
For the whole house: Locate your main water shut-off valve (usually near the water meter or where the main line enters your home).
Common Plumbing Emergencies
Burst Pipe
- Shut off main water supply immediately
- Turn off electricity if water is near outlets or appliances
- Open faucets to drain remaining water
- Call emergency plumber
- Document damage for insurance
Overflowing Toilet
- Don't flush again
- Remove toilet tank lid
- Push down the flapper to stop water flow
- Shut off water valve at toilet base
- Use plunger once water stops rising
Water Heater Leak
- Turn off power supply (electric) or gas valve (gas heater)
- Shut off cold water supply to heater
- Call professional immediately
- Do not attempt to drain yourself if actively leaking
Sewage Backup
- Stop using all water and plumbing
- Keep people and pets away from affected area
- Call professional plumber immediately
- This is a health hazard - don't DIY
What NOT to Do
- Don't use chemical drain cleaners on major clogs
- Don't ignore small leaks (they get bigger)
- Don't pour grease down drains
- Don't flush "flushable" wipes
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